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Error on my account synced via Flanks

Some accounts aggregated by Flanks show an error message at the end of a sync

Written by Gaby

Some accounts synced via Flanks can wrongly return this error message

(for example: Scalable Capital) at the end of a sync:

  • "An error occurred..."

  • "Please try again."

If these messages appear at the end of a sync, please wait a few hours. The sync may still have completed successfully despite the message.

We're doing everything we can with our partner to resolve this confusion as quickly as possible.

If your positions still haven't updated after 24h, feel free to contact us so we can investigate with Flanks.

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