If you are sure of your connection method
It is possible that the connection is blocked for another reason.
Using a VPN
If you use a VPN, connecting to Finary may fail. Some IP ranges used by VPN providers are subject to an additional verification step for security reasons.
If you are blocked, temporarily disable your VPN, or exclude finary.com from the VPN tunnel if your application allows it ("split tunneling").
Error when signing in via Google/Apple
In some cases, an error may occur when you try to connect to the Finary application using your Google or Apple account. If your Google/Apple account is linked to your Finary account, you will not encounter this problem when connecting to our web version from a computer.
In this case, we invite you to define a password from the web version (My account > Security), which you can then use on the mobile app by selecting I already have an account > Sign in through email
Invalid password
If you forgot your password, you will need to reset it on our website.
Open a browser and go to this address: https://app.finary.com/v2/login/forgot
Enter the email address used to create your Finary account
You will receive a link in your email inbox
Click this link and setup your new password
You can now use your new password to sign-in in the app
Invalid PIN code
If your PIN code is invalid, you should uninstall the app. Once you reinstall it, you will be able to set up a new PIN code once you have signed-in again.
Invalid 2FA code
To reset your 2FA, please reach us at [email protected]