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My Finary subscription is not active on my mobile app
My Finary subscription is not active on my mobile app

You have subscribed to Finary Plus, Finary Pro or Finary Lite but it is not taken into account on your app? It can happen. Follow the guide.

Pierre-Luc Schaming avatar
Written by Pierre-Luc Schaming
Updated over a week ago

If you have just subscribed to Finary Lite, Finary Plus or Finary Pro, it may take a few minutes for it to be effective on all your devices.

However, if your subscription is not active after an hour, we invite you to follow the following steps:

1) Check that your subscription is still active

To do this, check the Google Play Store or the Apple App Store if you subscribed on mobile, or this page if you subscribed on our website.

Also check that you are logged in to the same Finary account on your different devices. To do this, go to your account settings to check the email address associated with your account:

2) Restore purchases from the app

If your subscription is not taken into account on the app, you will then see a screen asking you to subscribe (paywall). Scroll down the page: a Restore purchase option will displayed at the very bottom. Click on it to enforce your subscription. If this still doesn't work, contact us and we can help you.

How to access the paywall?

Finary Pro

  1. Go to the app settings

  2. Select Family and Companies

  3. Select the Companies tab

  4. Select Add a company

  5. The paywall is displayed, with the Restore purchase option at the bottom (see screenshot below)

Finary Plus

  1. Go to the Insights tab

  2. The paywall is displayed, with the Restore purchase option at the bottom

Finary Lite

  1. Initiate the search to add an account

  2. Select an institution

  3. If you have already linked 3 institutions, the paywall is displayed, with the Restore purchase option at the bottom

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