The email you received is genuinely from Finary — we are not asking for your password or any personal information, only for a bank transfer from your own account to your Finary personal account.
Why is this verification required?
As part of our regulatory obligations, we need to verify that the bank account linked to your profile is in your name. Until this verification is completed, access to certain Finary features is suspended.
The verification requires just one step: make a bank transfer from a personal account in your name.
How do I unblock my account?
Open the Finary app (mobile or web).
Tap the "Action required" banner at the top of the screen.
Select "Make a bank transfer" to access your Finary IBAN/BIC info.
From your banking app, send a SEPA transfer of at least €10 to the Finary account displayed. This amount is fully credited to your Finary account — it is not a fee.
Important: the name on the transfer must exactly match the name on your Finary profile. Do not use a joint account or an account in someone else's name.
As soon as the transfer is received, your access is automatically restored — usually within seconds if you use instant SEPA (free of charge).
Which bank account can I use?
The source account must be:
A personal account in your name (current account, savings account, etc.)
Based in the SEPA zone
The following accounts are not accepted:
Joint accounts
Lydia / Sumeria accounts
Business or company accounts (only for Finary Business customers)
How long will it take?
Instant SEPA transfer: a few seconds, free at most banks.
Standard SEPA transfer: 1 to 2 business days.
The unblock is automatic once the transfer is received — no further action is needed on your end.
What happens if I don't make a transfer?
Until the verification is completed, all actions on your account (deposit, buy, sell, swap, crypto withdrawal) remain blocked. You can still view your portfolio, transaction history, and performance.
If the verification is not completed within 60 days of receiving our email, your Finary account will be closed.
I made a transfer but my account is still blocked
Please check the following:
Your previous deposits were made by credit card: only SEPA bank transfers enable verification completion.
The transfer was sent from an account in your name (the name on the transfer must match the name on your Finary profile).
The amount is at least €10.
The transfer hasn't arrived yet (standard transfers can take up to 2 business days).
If everything looks correct and the block persists after the transfer is received, please contact our support team.