Crypto transfers: stay vigilant
Never transfer crypto at the request of a third party, whatever the channel, even if they claim to represent Finary or ask you to "secure" your funds. Your deposit address is only ever shown in your Finary app: an address sent to you directly is a scam. A transfer confirmed on the blockchain is irreversible. If in doubt, stop the transfer, end all contact and reach our support at [email protected].
What is it about?
Malicious third parties are impersonating Finary, Finary Bank or other variants in order to sell fictitious financial services (in this case a savings account, or to ask you to send them crypto).
The first contact seems to happen by phone or through social media, followed by fraudulent emails sent from domains that do not belong to us, such as finaryasset[.]com, finaryaccount[.]com or finary-infos[.]com. These domains have since been taken down, but the fraudsters can create new ones.
If someone invites you to open a Finary account supposedly to help you get good returns, or asks you to send money, be very careful, even if it sounds convincing. These are methods commonly used by scammers to access your accounts and your funds.
If someone tells you they offer a service that can recover funds you lost to fraudsters, they cannot. Don't get scammed twice by the same people, who may use another pretext to make you pay even more.
A few tips to avoid scams:
The AMF (French financial markets authority) provides a quick questionnaire to help you find out whether you may be the victim of a scam: Suis-je victime d'une arnaque ? | AMF Protect Epargne (in French);
Do not give out personal or financial information over the phone if you have the slightest doubt about the authenticity of the call, or if you did not request the contact;
Never share your login details or your screen with anyone;
Never transfer crypto to a wallet you do not control;
Always check the sender's email address: our emails come from @finary.com or @email.finary.com. No other domain is used by our services. Our emails carry a VMC certificate and can be recognised by their certified Finary logo, for example like this in Gmail:
If in doubt, contact our support at [email protected], or through the app if you are a user, with the word "Scam" in the subject of your message;
In France, you can also contact AMF Epargne Info Service via this form or on +33 1 53 45 62 00, or Assurance Banque Epargne Info Service on 34 14.
If you think you have been the victim of a scam in France, you can contact Info Escroqueries on 0 805 805 817 (toll-free). Staffed by police and gendarmerie officers, the service informs, advises and directs scam victims. It is open from 9:00 to 18:30, Monday to Friday.