No need to panic — here's how to recover access to your account, whether from the mobile app or the web platform.
You have access to your back-up codes
These codes were provided when you first enabled 2FA on your account. They come as a list of one-time-use codes.
Recovery codes are strictly personal. Finary support cannot access them or regenerate them on your behalf.
Step 1 — Sign in using a recovery code
Open the Finary mobile app or go to https://app.finary.com. On the 2FA verification screen, click "Use a recovery code" and enter one of your codes.
Step 2 — Disable your current 2FA
Once logged in:
1. Go to Settings → My account
2. Click "Manage 2FA"
3. Click "Disable my 2FA"
Your 2FA is now disabled. You can set up a new one from the same settings whenever you're ready.
You don't have access to your back-up codes
Reach out to our support team at [email protected] with the subject line "Lost 2FA". Our team will verify your identity and help you regain access to your account.