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Update a synchronized account
Update a synchronized account

Do you receive a message telling you to reconnect your accounts? It means that your account has been paused during synchronization.

Pierre-Luc Schaming avatar
Written by Pierre-Luc Schaming
Updated over a year ago

Expired credentials

Do not worry, this is completely normal and can occur for one of the following reasons:

  • You recently changed the password for one of your banks

  • Your account access authorization has expired. The legal duration of the authorization is 180 days as of July 2023. This obligation, imposed by the PSD2 directive, is common to all banks and platforms.

To ensure that you always have an accurate view of your assets, you should reconnect your accounts as soon as possible.

  1. We show you the disconnected accounts on your account, in your notifications stream. Click on one of the notifications. !

  2. Reconnected accounts will be highlighted in red on Budget Insight. Click "Update." to see them.

  3. That's it, you're all set!

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