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I lost access to my second factor of authentication (2FA)
I lost access to my second factor of authentication (2FA)
If you have lost your phone and access to your 2nd factor of authentification, here is how to access your account
Pierre-Luc Schaming avatar
Written by Pierre-Luc Schaming
Updated over a week ago

You have access to your back-up codes

  1. You can use a back-up code to login in replacement of the 2FA code. The back-up codes were given to you during your 2FA activation:

  2. Go to your Settings menu, in the Security submenu:


  3. Click on Disable

  4. Enter a backup code and your password to disable the current 2FA.

  5. Your 2FA is now disabled.

You don't have access to your back-up codes

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