It may happen that a synced account temporarily disappears from your Finary portfolio. Here's what you need to know.
What happens when an account is no longer detected?
During each synchronization, our data provider retrieves the list of your accounts from your financial institution. If an account is no longer extracted during this retrieval (for example, due to maintenance, an interface change, or a temporary error on the institution's side), it may appear to have disappeared.
A safety delay before removal
We have implemented a removal delay of approximately 10 days for synced accounts that are no longer detected. This delay helps prevent issues caused by temporary errors from the institution or our data provider.
In practice:
If an account is no longer extracted during a sync, it does not immediately disappear from Finary
The account will be automatically removed after approximately 10 days if it is still not detected in subsequent syncs
If the account reappears in the meantime (e.g., after an incident is resolved), it will be kept as normal
What to do if an account has disappeared?
Wait a few days: it may be a temporary issue on the institution's or data provider's side
Check your connection from Settings > Linked Accounts (webapp / mobile app) and retry the sync if needed
If the account does not reappear after several days, contact us so we can investigate
💡 To learn more about how synchronization works and possible causes of failure, see our article Understanding Synchronization Issues.