Accessing our mobile app requires an email address, a password, a 2FA (if you have enabled it on our website) and a PIN code (that you setup directly in the app).
What should you do if you lose one of these authentication factors?
Invalid password
If you forgot your password, you will need to reset it on our website.
Open a browser and go to this address: https://app.finary.eu/en/login/forgot
Enter the email address used to create your Finary account

You will receive a link in your email inbox
Click this link and setup your new password
You can now use your new password to sign-in in the app
Invalid PIN code
If your PIN code is invalid, you should uninstall the app.
Once you reinstall it, you will be able to set up a new PIN code once you have signed-in again.
Invalid 2FA code
To reset your 2FA, please reach us at [email protected]
What should you do if you lose one of these authentication factors?
Invalid password
If you forgot your password, you will need to reset it on our website.
Open a browser and go to this address: https://app.finary.eu/en/login/forgot
Enter the email address used to create your Finary account

You will receive a link in your email inbox
Click this link and setup your new password
You can now use your new password to sign-in in the app
Invalid PIN code
If your PIN code is invalid, you should uninstall the app.
Once you reinstall it, you will be able to set up a new PIN code once you have signed-in again.
Invalid 2FA code
To reset your 2FA, please reach us at [email protected]
Updated on: 27 / 12 / 2021