Accessing our mobile app requires an email address, a password, a 2FA (if you have enabled it on our website) and a PIN code (that you setup directly in the app).
What should you do if you lose one of these authentication factors?

Invalid password

If you forgot your password, you will need to reset it on our website.

Open a browser and go to this address: https://app.finary.eu/en/login/forgot

Enter the email address used to create your Finary account



You will receive a link in your email inbox

Click this link and setup your new password

You can now use your new password to sign-in in the app

Invalid PIN code

If your PIN code is invalid, you should uninstall the app.
Once you reinstall it, you will be able to set up a new PIN code once you have signed-in again.

Invalid 2FA code

To reset your 2FA, please reach us at [email protected]

Updated on: 27 / 12 / 2021